Federica Casazza
Talent Attraction & Development Manager · Bocconi University
The organization
Bocconi University is among the world's most prestigious institutions in economics, management and finance. From Milan it educates students who arrive from every part of the world, and teaches much of its curriculum in English. It measures itself every day against the major international business schools.
Making all of this work, alongside the faculty and researchers, are roughly 750 staff members. Federica Casazza works in the People and Culture department and looks after their growth, from training and development through to recruiting.
The challenge
AI is changing the way we teach and the way we learn. Bocconi chose to move early, staff included. Keeping AI skills current for everyday work, and understanding how AI is reshaping higher education, is essential.
The university had already adopted its institutional tool, the version of ChatGPT built for universities. What remained was getting 750 people to use it well, starting from basic literacy. With an audience that broad, they needed a partner able to support adoption from the very first phase.
The solution
Yellow Tech worked alongside two Bocconi departments, People and Culture and Innovation, Transformation and Foresights.
The first step was blanket training on ChatGPT literacy, which reached roughly 80% of the staff and involved the faculty as well.
Yellow Tech then built the training catalogue together with the university, starting from colleagues' real use cases. Courses on using ChatGPT for presentations, data analysis and writing, but also more advanced ones on automation, workflows, agents and building custom GPTs. Turnout was very high, and every course ran in multiple editions.
“Yellow Tech opened windows of possibility for us, onto tools and potential we hadn't imagined.”
This year Yellow Tech is helping Bocconi take a step further. Assessments will measure each person's level of proficiency and point every colleague to the right course.
Alongside the classroom sessions there are office hours, where Yellow Tech acts as a one-to-one consultant and helps turn what people learn into concrete work.
The results
The blanket training reached 80% of the staff, and every edition was oversubscribed. Demand for one-to-one sessions keeps growing.
The relationship with the tool changed too. AI arriving in a large organization always raises questions. Yellow Tech guided the staff towards using it with method, showing the limits of the tools as well as responsible use.
“We see Yellow Tech as someone who stands beside us and helps us build.”
