Does it answer after hours?

After hours it leaves the team a ticket to call back.

Does it work with the phone system and CRM we already use?

Yes. It connects through APIs to CRMs such as HubSpot or Salesforce, to calendars and to business systems.

How is the assistant kept from saying wrong things?

It answers only with the information the company gives it and with data from the connected systems. When it does not know, it hands the case to a person.

Are calls recorded? What about GDPR?

The company decides, and callers must be informed. A DPA is signed for personal data.

Which companies is it right for?

Companies that get many similar calls: healthcare providers, insurers, utilities, real estate agencies, repair shops.

Who builds AI voice assistants for phone systems in Italy?

Yellow Tech is an Italian company that builds custom voice agents, connected to the company’s systems and phone system.

How much does an AI agent for the phone system cost?

It depends on how many calls arrive, in which languages and on the systems to connect. The quote comes after a first analysis of the process.

Virtual receptionist and AI voice agent for companies in Italy

Yellow Tech builds AI voice agents that answer the company phone. The voicebot answers calls, after hours too, understands what is needed, books or opens the request.Yellow Tech builds AI voice agents that answer the company phone. The voicebot answers calls, after hours too, understands what is needed, books or opens the request.

What is a virtual receptionist with an AI voice agent?

A virtual receptionist with an AI voice agent answers the phone for the company and talks with the caller.

It understands the request, collects the details and takes the action: a booking, a text with the link, a ticket for the right team.

A call to the voicebot, transcribed

How an AI voice assistant works on the phone

It answers
In the evening, on holidays or when the lines are full.In the evening, on holidays or when the lines are full.
It understands the need
A piece of information, an appointment, a case, a complaint.A piece of information, an appointment, a case, a complaint.
It collects the details
Name, phone number and reason, checked against the calendar.Name, phone number and reason, checked against the calendar.
It acts or hands over
It books, sends a text with the link or hands the case to a person.It books, sends a text with the link or hands the case to a person.
It leaves a record
Reason, details and outcome of every call.Reason, details and outcome of every call.

Integration with the phone system, CRM and calendar

The assistant connects through APIs to the systems already in use and answers on the company number, alongside the phone system already in place.The assistant connects through APIs to the systems already in use and answers on the company number, alongside the phone system already in place.

Read the guide to AI agents for customer service

CRM

It recognizes the caller and logs the summary.It recognizes the caller and logs the summary.

Calendars

Sees the free slots and books.Sees the free slots and books.

Ticketing and business systems

Opens the request with the reason and the details collected.Opens the request with the reason and the details collected.

VoIP phone system, PBX and contact center

Answers on the company number and, where the phone system allows it, transfers the call.Answers on the company number and, where the phone system allows it, transfers the call.

Data, security and GDPR in phone calls

Where the data lives

The data stays where the company decides, including in its own cloud. A DPA is signed for personal data and every call is logged.The data stays where the company decides, including in its own cloud. A DPA is signed for personal data and every call is logged.

Callers know

The assistant introduces itself as a voice assistant, and the caller can ask to speak with a person.The assistant introduces itself as a voice assistant, and the caller can ask to speak with a person.

Frequently asked questions about virtual receptionists and AI voicebots

A virtual phone system is a cloud switchboard: it routes calls, but a person or a keypad menu answers. The AI voice assistant answers by voice and takes the action.A virtual phone system is a cloud switchboard: it routes calls, but a person or a keypad menu answers. The AI voice assistant answers by voice and takes the action.

Yes. It takes the details, books the appointment or sends the request to the right team.Yes. It takes the details, books the appointment or sends the request to the right team.

Yes, when callers get lost in the menu. In a call center it answers the repetitive calls and leaves the operators the others.Yes, when callers get lost in the menu. In a call center it answers the repetitive calls and leaves the operators the others.

It hands the case to a person with the summary already written. Where the phone system allows it, it also transfers the call; otherwise the person calls back.It hands the case to a person with the summary already written. Where the phone system allows it, it also transfers the call; otherwise the person calls back.

It answers in Italian and in the company’s other languages, and switches language mid-call.It answers in Italian and in the company’s other languages, and switches language mid-call.

Are the calls nobody can answer costing you customers?

Yellow Tech builds the AI voice assistant that answers calls, books and hands delicate cases to a person.